Refunds and Warranty
Effective August 11, 2026
What is refundable?
We hope you love Loggio, but we understand that sometimes situations change and you may need a refund. The Loggio handheld unit (Basic or Pro) is refundable, machine credits are refundable, unused machine intake is refundable until you upload a program, and prepaid subscription fees are non-refundable.
1. Loggio Handheld Unit (Basic or Pro)
Refund Terms
You may request a refund within 30 days of receiving your Loggio, whether or not you have commissioned it. The window runs from the day the unit arrives, not the day you paid. Write to [email protected] and we will send you instructions for returning the unit. We issue your refund within 30 days of receiving the unit back.
2. Machine Credits
What are credits?
Loggio credits are bought up front and spent when you are ready. One credit is one unit of work, for example: one drawing page, one documentation page, one machine moved to priority processing, etc.
Purchased Credit Refunds
Credits you have not spent are refundable for 90 days, at exactly what you paid. Credits you have spent are not refundable.
Credit Expiration
Credits never expire, but cannot be converted to cash beyond 90 days after purchase. After 90 days, unused credit may be used but not refunded. Loggio, Inc. reserves the right to change the credit expiration policy in the future, including for existing credits.
Promotional and gift credits
Only credits you purchased yourself may be converted to cash, and only to the payment method used for that purchase. Credits you received from someone else, and credits Loggio provided at no charge, may be used but not converted to cash.
3. Machine Intake
What is machine intake?
This is the one-time fee you pay to have a new machine analyzed. If you have not yet uploaded the machine's program, the intake is unused and is fully refundable. Once you have uploaded a program, the intake fee is non-refundable, with one exception: if we cannot complete a machine's intake, that machine's intake fee is refunded.
4. Subscriptions
Refund Terms
Subscriptions can be canceled at any time and end at the close of the current billing period. Canceling a subscription means not renewing for the following period after the current period is complete. Already-paid subscription fees are non-refundable.
5. Warranty
Coverage
If your unit fails from a manufacturing defect or internal malfunction — not physical damage, misuse, or environmental exposure — we replace it at no charge, for as long as you hold an active subscription, with no limit on the number of replacements.
What is not covered
Physical damage, loss, and theft are not covered; replacement units are available at the then-current hardware price. If a unit is lost or stolen, tell us so we can deactivate it.
Beyond this warranty
The service is provided as-is; see the Master Services Agreement at checkout for additional details and disclaimers.
Requesting a refund
Send an email to [email protected].